The Latest: UK Foreign Secretary Defends Quarantine Measures

Emirates has cleared the backlog of refund requests that had built up since April and the airline has now repaid AED 6.3 billion (£1.3 billion) to its customers.

Of the total repaid, AED 4.7 billion was to customers who had booked directly with the airline, and the rest was refunded via travel agencies. The carrier said it had managed more than 130,000 refund-related queries from customers and travel agents, and made status changes to nearly four million flight coupons.

Sir Tim Clark, president of Emirates Airline, said: "In the early months of 2020, Covid-19 massively disrupted travel around the world and led to an unprecedented volume of refunds requests across the aviation and travel industry, including at Emirates.

"It was not a situation any airline wanted, particularly while also facing a cash crunch from drastically reduced operations. Through those difficult months, as we dealt with the impact of the pandemic on our business, we’ve never lost sight of our commitment to our customers."

Source :

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